How we are working

Dedexo.com provides the opportunity to purchase and deliver goods from Turkey to the countries of the Commonwealth of Independent States (CIS). We strive to provide our customers with a simple and convenient process of purchasing and delivering goods. Below is a description of the main stages of our work:

  1. Product Selection : Dedexo.com has a wide range of products from Turkey, including clothing, shoes, accessories, textiles, home products, electronics and more. You can select the products you are interested in using the search or categories on the site.
  2. Checkout: Add the selected items to your shopping cart, enter your contact details, shipping address, and preferred payment method. At the checkout stage, the shipping cost will be automatically calculated. After confirming your order, you will receive an email notification with the details of your order.
  3. Payment: You can pay for your order using the payment methods offered on the site, such as credit and debit cards, e-wallets or bank transfer. Your order will be processed after successful completion of payment.
  4. Order Processing : After paying for the order, our staff in Turkey will begin to assemble the goods and prepare for shipment. Depending on stock availability, this process may take 1 to 3 business days.
  5. Delivery: Your order will be shipped by one of the selected delivery methods (courier service or transport company). You will receive a notification with a tracking number to track your package.
  6. Customs Clearance: Your package will go through customs in the importing country. You may have to pay customs duties and taxes, depending on the laws in your country.
  7. Receipt of the order : After passing the customs control, your order will be delivered to the specified address. If the courier is unable to deliver your parcel, you will be asked to pick it up at the nearest pickup point or courier service office.
  8. Returns and exchanges of goods : If the goods do not meet your expectations or are defective, you can use our return and exchange policy. Contact Dedexo.com support and our experts will help you solve your problem.
  9. We at Dedexo.com are constantly working to improve the quality of our services and provide support at every stage of the process of buying and shipping goods from Turkey. If you have any questions or suggestions, please contact us and we will be happy to assist you.